The whole application is designed in such a way you will get caught in a newer-ending loop, dealing with idiotic support through emails. This business holds information about you and transactions in your name, but won't let you access it.īill.com's "support" goes in circles avoiding to answer questions and keep sending links that require access to an account, knowing perfectly well you won't be able to access them because you are not a resident in the States. This is completely incompatible with GDPR, which by default has to adhere to, if they process information of people in the E.U. it won't let you in because you don't have a U.S. If you try to log in to from outside the U.S. The only communication you will receive, when you are sent money is an automated email, without any further information, reference number or the "invoice" the payment is based on. The way that handles payments to foreign vendors is a travesty: you can provide your bank account details to a client, if they send you an invite, HOWEVER this doesn't create an account, so effectively you have no control over invoicing and are operating blind. an extensive search provided no other explanation.ĭon't get talked into using this service by a client, especially if you are outside of the U.S. I'm not saying that randomly duplicates old bills but. And then there were a couple of mysterious duplicate bills that we can only track to their appearance on. Why does it take 5 days from "Pay" to "Epayment Received"? Paying faster is one of the reasons we switched and that hasn't really happened. It takes much longer than it should for people to actually get paid. See positive reviewsĪ few complaints: the import feature for long bills is persnickity - though most import features are, and this one is miles ahead of QuickBooks itself.
an extensive search provided no other explanation. It syncs well with QuickBooks Desktop, something which pretty much no other company has ever managed.Ī few complaints: the import feature for long bills is persnickity - though most import features are, and this one is miles ahead of QuickBooks itself. If they are, they get a direct deposit, if they're not they get a check.
We love that we don't really have to think about whether our vendor is signed up with or not.
Attaching documentation is pretty straightforward, though I do wish they would make it easier to attach multiple documents from the same email - that should be seamless, but it's clunky. We've cut down the number of bills we receive on paper to just a couple each month, and the rest go directly into the inbox. We only use it to pay our bills, and we have mostly loved the service. I see so many bad reviews, but it looks like most of them are using to invoice their customers.
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